Service Infrastructure Management ®

Service Infrastructure Management (SIM) is a framework that supports the delivery of corporate services such as Finance, HR and Procurement through the appropriate governance of corporate systems. Its philosophy is based on the Office of Government Commerce (OGC) ITIL guidance of service level management.

SIM recognises that finance / ERP systems require significant investment and, as organisations are constantly changing, corporate systems need to change to maintain and improve internal service provision.

Our consultants are trained to support client management and to facilitate the creation of a Service Management Board (SMB). The SMB is responsible for the strategic direction of corporate systems, allocating long term funds to development, in addition to evaluating and prioritising development requests and putting in place a dedicated cross-functional support team and associated work practices to create a ‘continuous improvement’ environment.

The SMB are also responsible for the delivery of the business case and other tangible business benefits. All of our consultants are trained in the identification and realisation of benefits management through the delivery of service levels.

Key benefits:

  • Helps organise internal service customers to take strategic ownership for the infrastructure underlying the delivery of their services
  • Ensures the system is kept fully current and appropriately supported, to continue to deliver benefits to the organisation
  • Establishes roles, responsibilities and processes in a fashion similar to PRINCE2 methodology — ie. ensures successful project management
  • The true cost of the system’s ownership is taken into account from the start of the project — ie. including the long-term costs of maintaining the system
  • Links people and processes to the organisation’s future goals, by ensuring training and processes are kept fully up to date